Customers want to be able to contact brands at any time and on any platform that they chose. They expect to receive instant gratification and it can be a black mark against a brand who can't provide it. This panel will help guide you through the challenges and opportunities for your brands and the brands you work with.
What You'll Learn from This Session...
New opportunities in conversational commerce
Providing customer support at scale
Omni-channel communication and alignment
Global Marketing Communication Director
Mitsubishi Heavy Industries
This session will be presented in English.
Translation provided in Japanese, Chinese.