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The Changing Customer Experience - How AI and Innovation Can Help Brands

Tuesday, 28 May at 4:20 PM

Tokyo Midtown: Hall A-2    View Map

In this session...

Customers want to be able to contact brands at any time and on any platform that they chose. They expect to receive instant gratification and it can be a black mark against a brand who can't provide it. This panel will help guide you through the challenges and opportunities for your brands and the brands you work with.

What You'll Learn from This Session...

  1. New opportunities in conversational commerce
  2. Providing customer support at scale
  3. Omni-channel communication and alignment

Speakers

Vince Lynch CEO IV.AI
Daniel Lochmann Global Marketing Communication Director Mitsubishi Heavy Industries

Event Details

This session will be presented in English. Translation provided in Japanese, Chinese.

Event Type Seminar

Discover  Tech Stars  

Track  Artificial Intelligence  

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